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Audio Conferencing

   Audio Conferencing

 [Print Version of SLA]

Service Description

ITS manages the State contracts for the Toll-Free User Managed Audio Conferencing service, Attendant Controlled Conferencing service and Local Meet-Me Conferencing service.

  • Toll-Free User Managed Audio Conferencing service
    • Supports up to 125 conferees per call
    • Provided through Qwest network services
    • 24 x 7 availability of conference bridges
    • Secure conference calls can be accomplished by enabling a conference pass code on a per call basis
    • WARNING!! Caution should be used when scheduling any conference calls on office calendaring systems. Do NOT publish the passwords/conference id numbers/meeting room numbers, etc. on the calendar unless the meeting is marked ‘private’; otherwise, anyone with access to the calendar can gain access to the conference call.
    • No reservations required

 

  • Attendant Controlled Conferencing service
    • Cost effective means of using conference calls
    • Each conference call can have up to 30 conferees
    • Conference calls are set up by the State telephone operators who limit the call to only the participants specified by the requester
    • Call is secure except to the extent a State Telephone Operator must be involved
    • The person requesting that a conference call be set up contacts the State telephone operator at 919-733-1110 to start the call

 

  • Local Meet-Me Conferencing service
    • Allows up to 30 participants
    • Reservations are made through the State telephone operators and are on a 'per occasion' basis
    • This is a shared conference arrangement and is not secure
    • Available in several AT&T metropolitan service areas

 
Click here for more information pertaining to all Audio Conferencing services.

 

Hours of Availability

  • Toll-Free User Managed Audio Conferencing service is available 24 x 7 after initial setup by ITS
  • Attendant Controlled Conference bridges are available for reservation and set-up from 8:00 a.m. to 5:00 p.m., Monday through Friday, except for holidays
  • Local Meet-Me Conferencing service
    • Available for reservations Monday through Friday, 8:00 am to 5:00 pm, except for holidays
    • Available for use 24x7 once the reservation is established

 

Customer Responsibilities

  • Toll-Free User Managed Audio Conferencing service
    • Initiate service requests via Telephone Service Request Form (TO-5) and submit to the ITS Service Delivery Provisioning Center
      • The Service Delivery Provisioning Center will process the request and provide the requester with confirmation and conference bridge access information via email
      • The service provider (Qwest Communications) will also mail complete dialing instructions to the requestor within two weeks of order fulfillment

 

  • Attendant Controlled Conferencing service
    • Provide the State telephone operators with 24 hours notice of the need for an Attendant Controlled Conference call.  Fax the conference details to the State telephone operators at 919-733-5279 the day before the conference call is required to arrange for the schedule.
      • Information to be submitted:
        • The conference leader’s name and telephone number
        • Requester’s name
        • Requester’s email address
        • Telephone numbers of all participants
        • Date and time of call
        • Valid 10-digit State government telephone number to which charges will be billed
    • Click here to obtain a printable copy of the “Attendant Controlled Conference Call” request form that can be used for submitting requests
    • Remain on the line while the operator initiates the call so that the other conferees can be bridged together with the caller
    • Pay for all charges associated with the call for all conferees
    • Questions may be directed to the State telephone operators at 919-733-1110
  • Local Meet-Me Conferencing service
    • Reservations are made on a first come, first serve basis
    • Requests must be submitted in writing by faxing the information to 919-733-5279 the day before the conference call is required
      • Information to be submitted:
        • The conference leader’s name and telephone number
        • The requester’s name and telephone number
        • The contact person's email address
        • Date, beginning and ending time of call
        • Valid 10-digit State government telephone number to which charges will be billed
    • Click here to obtain a printable copy of the "Local Meet-Me Conference Call" request form that can be used for submitting requests
    • Customers should NOT attempt to reuse a Meet-Me Conference number without verifying if it is available with the State telephone operators
    • Questions may be directed to the State telephone operators at 919-733-1110

How Do We Charge?

Rates - Toll-Free User Managed Audio Conferencing service

  • There is no set up charge
  • Initiator pays for all costs associated with the call for all conferees (per minute per conferee)

Rates - Attendant Controlled Conferencing service

  • Set up charge for Attendant Controlled Conference Calls is $20.00
  • Initiator pays for all long distance charges associated with the call for all conferees
  • All local and long distance calls that are placed by the attendants will be billed to the request initiator at the per minute rate

Rates - Local Meet-Me Conferencing service

  • A $10.00 fee is charged for each Meet-Me Conference reservation
  • Each participant pays for long distance charges that may be incurred when calling the Meet-Me Conference number

These rates are provided for informational purposes.  Please see ITS Billing Rates - Telecommunications Services - Voice Services for the approved ITS rates.

Release: 2.0.1, Date 7/14/2009